SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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TQM can be seenas an extension of the traditional approach to quality-inspection-based quality control being replaced by the concept of quality assurance which in turn hasbeensuperseded by TQM.
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True
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False
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Either A or B
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None of the above
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Explanation:
Detailed explanation-1: -Under traditional approach, customers are always considered as outsiders to the organisation and are the concern of market and sales. TQM focuses essentially on customers rather than any other source. It focuses its attention on change in organisational culture for the satisfaction of the customers.
Detailed explanation-2: -Total Quality Management (TQM) is a management framework based on the belief that an organization can build long-term success by having all its members–from low-level workers to its highest-ranking executives–focus on improving quality and, thus, delivering customer satisfaction.
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