SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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TQM lays particular emphasis on which one of the following areas?
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Getting the customer-facing part-of the operation right.
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Meeting the needs of customers, covering al parts of the organization, continuous improvement.
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Business Process Re-engineering.
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Delighting the customer.
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Explanation:
Detailed explanation-1: -Total quality management is widely recognized as an effective method to achieve continuous quality improvement by enhancing the overall performance of an organization. It refers to the collection of efforts aimed at improving customer satisfaction using an integrated system of techniques, tools, and training sessions.
Detailed explanation-2: -Process-based. TQM focuses on the creation and implementation of processes that provide organizations with the ability to find success and repeat it. Quantifying success and defining the steps taken to get there are essential for successful implementation of TQM.
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