TQM puts the customer at the forefront of quality decision-making. Customers needs and expectations are always considered first in measuring achieved quality.

QUALITY MANAGEMENT

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Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]

TQM puts the customer at the forefront of quality decision-making. Customer’s needs and expectations are always considered first in measuring achieved quality.

A	True
B	False
C	Either A or B
D	None of the above

Explanation:

Detailed explanation-1: -TQM principles Customer-focus: Everything comes down to customer satisfaction. If customers are happy, your improvements worked. If they’re dissatisfied, it’s time to reevaluate your strategy. Total employee involvement: Every employee should be invested in the common goal of continuous improvement.

Detailed explanation-2: -Fact-based decision making: In order to know how well an organization is performing, data on performance measures are necessary. TQM requires that an organization continually collect and analyze data in order to improve decision making accuracy, achieve consensus, and allow prediction based on past history.

Detailed explanation-3: -Principle 1: customer focus This principle stresses that a business should understand its customers, what they need and when. While trying to meet, but preferably, exceed customers’ expectations.

There is 1 question to complete.

SOFTWARE ENGINEERING

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QUALITY MANAGEMENT