SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
Do it the right thing
|
|
|
Do it the right way
|
|
|
Do it on time without exceeding cost
|
|
|
All of above
|
Detailed explanation-1: -Quality characteristics are the properties of a product or a service that are required to satisfy the customers. They can relate to the characteristics that customers expect or demand from the service.
Detailed explanation-2: -The producer’s view of quality has these four characteristics: Doing the right thing. Doing it the right way. Doing it right the first time. Doing it on time without exceeding cost.
Detailed explanation-3: -Garvin describes five complementary approaches to defining quality: (1) the trans-cendent approach, (2) the product-based approach, (3) the user-based approach, (4) the manufacturing-based approach (which we will call the “production-based approach” in this article), and (5) the value-based approach.