SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What is the term that refers to “What the customer says it is”?
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Money
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Product
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Quality
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Service
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Explanation:
Detailed explanation-1: -Quality refers to how good something is compared to other similar things. In other words, its degree of excellence. When used to describe people, it refers to a distinctive characteristic or attribute that they possess. In this sense, we can also use the term for things.
Detailed explanation-2: -Edwards Deming. “Quality is a customer determination, not an engineer’s determination, not a marketing determination, nor a general management determination.
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