SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following are key components of a Total Quality Management system?
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Individual responsibility, incremental improvement, use of raw data
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Collective responsibility, continual improvement, use of raw data
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Group responsibility, staged improvement, knowledge
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Involves everyone, continual improvement, use of data and knowledge
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Explanation:
Detailed explanation-1: -Which of the following are key components of a Total Quality Management system? Reason: The key features of TQM are full employee engagement and participation, continual improvement and extensive use of knowledge, information and data.
Detailed explanation-2: -Some of the principles of total quality management are (i) Customer satisfaction. (ii) Employee involvement. and (iii) Continuous improvements in quality.
Detailed explanation-3: -(i) Quality can and must be managed. (ii) Everyone has a customer and is a supplier. (iii) Processes, not people are the problem. (iv) Every employee is responsible for quality.
There is 1 question to complete.