SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The service provided to a customer before, during and after purchasing.
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Products being made to a high standard to meet customer needs.
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A high level of productivity.
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None of the above
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Detailed explanation-1: -This is where quality is built into the production process. For example, all staff check all items at all stages of the production process for faults.
Detailed explanation-2: -Good quality management can enhance your organisation’s brand and reputation, protect it against risks, increase its efficiency, boost its profits and reduce waste, and position it to keep on growing. All while making staff and customers happier.
Detailed explanation-3: -It does not prevent waste of resources when products are faulty. The process of inspecting the goods or service costs money, e.g. the wages paid to the inspectors, the cost of testing goods in the laboratory. It does not encourage all workers to be responsible for quality.