SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Courtesy of contact personnel
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Ease of repair
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Knowledge of sales staff
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Mean time between failures
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Detailed explanation-1: -It is a strategic management tool that can be used as a framework to analyse characteristics of quality. The eight dimensions are performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.
Detailed explanation-2: -TQM involves nine major practices. These are cross-functional product design, information and feedback, process management, customer and employee involvement, supplier quality management, committed leadership, cross-functional planning, and strategic planning.
Detailed explanation-3: -There are two basic dimensions of quality: Performance quality measures to what extent a product or service meets the expectations of the customer. Conformance quality measures if processes are carried out the way they were intended to be carried out.