SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Reliability
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Durability
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Aesthetics
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Special features
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Detailed explanation-1: -The five service quality dimensions are tangibility, reliability, responsiveness, assurance, and empathy.
Detailed explanation-2: -Reliability is the likelihood that a product will not fail within a specific time period. This is a key element for users who need the product to work without fail. This dimension reflects the probability of a product malfunctioning or failing within a specified time period.
Detailed explanation-3: -Eight dimensions of quality include performance, features, reliability, conformance, durability, serviceabilty, aesthetics, and perceived quality.
Detailed explanation-4: -10. Parasuraman et al.’s model proposes five dimensions that contribute to service quality: tangibles, reliability, assurance, responsiveness and empathy.