SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Top level management
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Middle level management
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Frontline management
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All of the above
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Detailed explanation-1: -Quality objectives are set by top managers and subsequently communicated to employees (ISO 9001:2015, Quality Management Systems).
Detailed explanation-2: -Quality objectives are set by top managers and subsequently communicated to employees.
Detailed explanation-3: -What is an ISO Quality Policy? Top Management is responsible for establishing, reviewing and maintaining the quality policy and quality objectives. The quality policy should build on corporate objectives and values and be appropriate to the purpose and context of the organization.
Detailed explanation-4: -Who is Responsible for Quality Management? Even though the Quality Manager is ultimately responsible for the quality of the project as a whole, project quality is not only the responsibility of a Manager. Everyone in the team, including stakeholders, should take responsibility for improving quality performance.