SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of these is not the principle/main focus of TQM?
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Annual profit
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Customers’ satisfaction
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Efficient, effective and process
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Total involvement of people in an organization
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Explanation:
Detailed explanation-1: -There are many principles that drive TQM, but the overall purpose is to eliminate errors, streamline processes, and maximize efficiency.
Detailed explanation-2: -(i) Quality can and must be managed. (ii) Everyone has a customer and is a supplier. (iii) Processes, not people are the problem. (iv) Every employee is responsible for quality.
Detailed explanation-3: -Explanation: TQM as a company-wide effort emphasizes 3 core principles. These principles are process orientation, customer orientation and continuous improvement.
There is 1 question to complete.