SOFTWARE TESTING
TESTING PRINCIPLES AND CONCEPTS
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What type of advice and support can be used to provide professional, informed, courteous, customer-focused IT services, in person at the customer’s work location? (Unit 17)
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TELEPHONE INSTRUCTION
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WORKSHOP
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SURVEY
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ON-SITE INSTRUCTION
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Explanation:
Detailed explanation-1: -Make your customers feel heard Small touches like using the customer’s name and phrases such as “I understand” or “I can see why you’d want that feature” go a long way. Thank customers for telling you what they’re looking for. Whatever their issue, it was important enough to take time out of their day to contact you.
Detailed explanation-2: -Listening, understanding your customer’s needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression.
There is 1 question to complete.