BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Customer Service
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Efficiency
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Emotional Intelligence
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Persuasive
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Detailed explanation-1: -Having a reputation of customer goodwill can override a customer’s tendency to run elsewhere and encourage them to buy more from you, even when your product or service does not meet expectations.
Detailed explanation-2: -A deeply satisfied customer means a lower churn rate, higher retention, and an increase in brand loyalty.
Detailed explanation-3: -With top notch customer service, companies can cut down on customer acquisition costs and develop a loyal following. Loyal customers even bring companies more business. They convince other prospects to purchase your brand and that is great free advertising for any business.
Detailed explanation-4: -Responding to customer feedback increases satisfaction because it shows customers that you listen to what they have to say about your business instead of simply seeing them as a name on a receipt. You take interest in their thoughts about your business, and you interact with them as well.