BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -During active listening, “attending” is the process of: Focusing on the information you’ve received. During active listening, “understanding” is the process of: Interpreting the meaning of the communication. What is the fifth and last step in communication planning?

Detailed explanation-2: -Understanding exists when all parties involved have a mutual agreement as to not only the information, but also the meaning of the information. Effective communication, therefore, occurs when the intended message of the sender and the interpreted message of the receiver are one and the same.

Detailed explanation-3: -Active listening is a particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker, by way of restating or paraphrasing what they have heard in their own words.

Detailed explanation-4: -Perception is the process of selecting, organizing, and interpreting information.

Detailed explanation-5: -Good communication is critical in ensuring coordination and control of individuals, groups and departments. Good communication ensures individuals know what is expected of them, that the appropriate person receives the correct information and that there is coordination within the organisation.