BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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the opening
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the body
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the closing
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You should never provide an alternative.
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Detailed explanation-1: -The direct approach places the negative news at the beginning of the message, while the indirect approach packages the negative news between a positive introduction, sometimes called a “buffer” or cushion, and a conclusion. Your negative message may include the rationale or reasons for the decision.
Detailed explanation-2: -Where in a bad-news message should the actual bad news appear? after the explanation. What is the purpose of a strategic buffer? to give readers a chance to prepare for bad news.
Detailed explanation-3: -Be Genuine. When the time comes to deliver the message, try to be authentic and compassionate, and treat the other person with respect and dignity. Don’t try to “sugarcoat” the truth; it’s best to be forthright and honest about what’s happened, and about what you’re going to do to make it right.
Detailed explanation-4: -Indirect messages presenting bad news often begin with a strategic buffer. A buffer is an opening that identifies the subject of the message but does not indicate that negative news is coming.