BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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sell a product
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keep or rebuild the customer’s goodwill
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convince the reader he or she was wrong
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give a good reason for the problem or error
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Detailed explanation-1: -Adjustment letters are created to satisfy someone who has lodged a complaint against your company, and they are generated for various types of audiences: an unsatisfied client, unhappy employee, or a discontented supplier.
Detailed explanation-2: -The letter should end with another positive statement, reaffirming the company’s good intentions and the value of its products, but never referring to the original problem. Be careful to never promise something your company can’t deliver (or a deadline you can’t meet), or that will only compound the problem.
Detailed explanation-3: -Also known as a letter of complaint. Typically, a claim letter opens (and sometimes closes) with a request for adjustment, such as a refund, replacement, or payment for damages. A reply to a claim letter is called an adjustment letter.