BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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you want to sell additional products.
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you know that they expect you to help the customer.
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your attitude is positive.
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you’re irritated about any issues they may have.
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Detailed explanation-1: -"The business writer should strive for an overall tone that is confident, courteous, and sincere; that uses emphasis and subordination appropriately; that contains nondiscriminatory language; that stresses the “you” attitude; and that is written at an appropriate level of difficulty” (Ober 88).
Detailed explanation-2: -It’s not just about being nice-positive tone is clearer and helps us get things done because its phrasing is simpler and it uses fewer words. By phrasing messages positively, you encourage people to buy into your ideas and establish good relationships for the future. Positive tone is a credibility builder.
Detailed explanation-3: -Try to use a confident, courteous, and sincere tone. One way to do this is to be positive. So, how do you do this? The tone of your business writing will improve if you use positive words or phrases rather than negative ones.
Detailed explanation-4: -In general, tones can be positive, negative, or neutral. For example, positive tones create feelings of happiness and excitement, while negative tones may elicit feelings of sadness or despondency.