BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -Cushion or buffer the bad news, while retaining clarity Many business writers employ buffering techniques to soften the blow of bad news, such as beginning with relevant background information to prepare the reader for the news to come. Such buffers should not hide or obscure the negative message, however.

Detailed explanation-2: -This approach is very clear and saves the reader time. However, if the bad news is not expected and is likely to cause your reader to have a negative, emotional reaction, you should consider using the indirect approach. In the indirect approach, you do NOT give the bad news right away.

Detailed explanation-3: -In writing to a customer about a problem with an order, generally, you should use the indirect pattern if the message has some bad-news elements. Always use the indirect pattern when writing to a customer about a problem with an order.

Detailed explanation-4: -The direct approach places the negative news at the beginning of the message, while the indirect approach packages the negative news between a positive introduction, sometimes called a “buffer” or cushion, and a conclusion. Your negative message may include the rationale or reasons for the decision.