BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
anticipate future relations or business
|
|
|
reference resale or promotional information
|
|
|
include coupons, samples, or gifts
|
|
|
restate the bad news
|
Detailed explanation-1: -The final paragraph is the closing. Return to a positive tone here. Express hope for the future, and, if possible, an interest in solving the problem. Try to show that the reader’s satisfaction is important.
Detailed explanation-2: -"We apologize for any inconvenience we may have caused you” is a recommended way to close a refusal letter. Using passive voice and complex sentences are effective ways to de-emphasize bad news.
Detailed explanation-3: -Which of the following phrases should not be used in the close of a bad-news message? “We hope you will continue to do business with us."
Detailed explanation-4: -Even though the message contains bad news, the ending paragraph should end on an upbeat note. When refusing requests, it is best simply to tell the audience what you cannot do in a one sentence paragraph.