BUSINESS ADMINISTRATION
BUSINESS COMMUNICATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following is NOT a goal in communicating negative news?
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explaining clearly and completely
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maintaining friendly relations
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being fair
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demonstrating the company’s superiority
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Explanation:
Detailed explanation-1: -Business communicators have many goals in conveying negative news. Which of the following is not a goal in communicating negative news? focus on the future and avoid discussing the past or the present.
Detailed explanation-2: -Which of the following is the goal of a negative message? Maintain the reader’s goodwill.
Detailed explanation-3: -An explanation of the bad news is the most important part of a negative message because it prepares the reader for the refusal or denial – but it does NOT explicitly state the bad news yet.
There is 1 question to complete.