BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -How do companies use social CRMs? Companies use social CRMs as a business strategy by integrating their social media accounts with their CRM accounts. In doing so, they can take advantage of social media channels to connect, understand, and provide their prospects and customers with top-notch products and services.

Detailed explanation-2: -CRM systems compile customer data across different channels, or points of contact, between the customer and the company, which could include the company’s website, telephone, live chat, direct mail, marketing materials and social networks.

Detailed explanation-3: -That’s where social CRM comes in. A customer relationship management platform that integrates social media gives you access to the same level of insight you have for more traditional channels, plus the ability to use social tools for communicating internally.

Detailed explanation-4: -CRM Marketing Channels They are the arm that carries out the strategy defined by the marketer or orchestrated and mapped by the platform’s AI engine. CRM Marketing platforms include technology to collect, analyze, and segment customer data and technology to design, implement, and measure campaigns.