BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Organization value
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Customer value
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Business value
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Software value
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Detailed explanation-1: -CRM is a business philosophy that aims at maximizing in the long run. customer relations.
Detailed explanation-2: -CRM stands for Customer Relationship Management. It’s a company-wide business strategy designed to improve revenues and profitability, reduce costs and increase customer loyalty. The CRM philosophy is simple: Put the customer first.
Detailed explanation-3: -The fundamental purpose of a CRM system is to improve the customer experience. Executing on this objective is the most sure-fire way to see positive results across your business. When you make improved customer satisfaction the main goal for your CRM, all other objectives work to support this goal.
Detailed explanation-4: -A CRM can help you store customer data such as user behavior, how long a customer has been with your business, purchase records, and notes on sales interactions, which you can use to optimize your sales and marketing processes and improve customer service across your organization.