BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Within 24 hours
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Within 3 days
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Within 5 days
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Within 1 week
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Detailed explanation-1: -This joint survey reveals that the recommended time of response is one hour. They point out that, “While some customers are still okay with a 24 hour response time, 31.2 percent of customers surveyed want a response in one hour or less.
Detailed explanation-2: -Definition: Customer response time is the period between the placement of an order and the delivery goods or services. It can also refer to the delay in communication or response from business to customer.
Detailed explanation-3: -What is reasonable? Generally, you should aim to respond to all emails within a 24-hour timeframe (not to exceed 48 hours).
Detailed explanation-4: -First response time (FRT) is the number of minutes or hours passed from the time a customer first submits their case and a contact center agent responds to it. This metric is best measured in business hours there’s no penalty for time off the clock.