BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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complaints
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feedback surveys
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touch points
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purchases
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Detailed explanation-1: -The goal of customer experience management is to build customer loyalty and to reduce customer churn. As businesses find themselves trying to remain competitive in today’s ultra-competitive and connected world, customer experience management has become critical to their success.
Detailed explanation-2: -Lead to Customer Loyalty-Customer loyalty is the tendency of the customer to remain in business with a particular supplier and buy the products regularly.
Detailed explanation-3: -Business process improvement (BPI) is a practice in which enterprise leaders analyze their business processes to identify areas where they can improve accuracy, effectiveness and efficiency and then make changes within the processes to realize these improvements.
Detailed explanation-4: -Enabling Business Analytics One of the best examples of CRM usage is leveraging the Dynamics 365 platform to analyze customer segments having issues with a specific product.