BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Satisfied customers will tell how many friends they have
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5
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10
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15
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20
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Explanation:
Detailed explanation-1: -72% of customers will tell six or more people if they have a satisfying experience.
Detailed explanation-2: -Customer satisfaction (CSAT) is a measure of how well a company’s products, services, and overall customer experience meet customer expectations. It reflects your business’ health by showing how well your products or services resonate with buyers.
Detailed explanation-3: -Customer Satisfaction Score (CSAT) You can calculate CSAT using a scale of 1-3 to 1-10 and anything in between. When collecting responses, ask consumers how satisfied they are with your offering or service – with one being highly unsatisfied and the top number of the scale being highly satisfied.
There is 1 question to complete.