BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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True
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False
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Detailed explanation-1: -Social media is a great tool to help build customer relationships in your business. You can use the online platform to build your audience, share products, and thank your customers. Customers can use social media to connect with your company and share their experiences, both bad and good.
Detailed explanation-2: -You also know more about your friends from their social networking profiles, which definitely strengthens relationships. Social media has also made the world a much smaller place. It is of course stating the obvious but now it’s easy to stay in touch. This makes way for successful long distance relationships as well.
Detailed explanation-3: -Social CRM or social customer relationship management is the integration of social media channels into Customer Relationship Management (CRM) platforms. Increasingly, CRM platforms support social media alongside traditional channels so customers can interact with businesses via their preferred channels.