BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Developer
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Customer
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Manager
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Employee
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Detailed explanation-1: -CRM allows your business to automate responses, support requests, and more. Loyalty, brand reputation and satisfaction can all be significantly improved with consistency; this is because it allows customers to see your business as reliable.
Detailed explanation-2: -In the information systems, customer relationship management (CRM) is the overall process of building and maintaining profitable customer relationships by delivering superior customer value and satisfaction with the goal of improving the business relationships with customers.
Detailed explanation-3: -Benefits of an E-CRM system Customer satisfaction: Automatic customer tracking and detection will ensure enquiries are met and issues are managed. This will improve the customer’s overall experience in dealing with the organisation.