BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Managing an organization’s relationship and interactions with the customers and potential customers
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Managing an organization’s cycle and interactions with the customers and potential customers
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Managing an organization’s relationship / interactions / price changes with the customers and potential customers
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Managing an organization’s relationship and interactions with the customers
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Detailed explanation-1: -Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
Detailed explanation-2: -A customer relationship management (CRM) solution helps you find new customers, win their business, and keep them happy by organizing customer and prospect information in a way that helps you build stronger relationships with them and grow your business faster.
Detailed explanation-3: -CRM is Customer Relationship Management. A CRM strategy is a company-wide plan for your business to grow revenues and profit, reduce costs and enhance customer relationships (putting them first).
Detailed explanation-4: -Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.
Detailed explanation-5: -A customer relationship management (CRM) system is software that helps businesses manage interactions and relationships with external contacts, including leads and customers, from one centralized platform.