BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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True
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False
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Detailed explanation-1: -(HubSpot Research) 70% of unhappy customers whose problems are resolved are willing to shop with a business again.
Detailed explanation-2: -Based on customer service statistics compiled by ABa Quality Monitoring Ltd, 70% of complaining customers will willingly do business with you again, as long as you resolve the complaint in their favor.
Detailed explanation-3: -How many customers actually complain? Only about 4% of customers actually complain to companies. This means that even though the organization may not be hearing bad reports, it still likely has a significant number of dissatisfied customers that it has lost the opportunity to help and can do very little to woo back.
Detailed explanation-4: -Managing and resolving customer complaints quickly can improve your business reputation and processes. At some stage your business is likely to receive a customer complaint. Dealing with it in a positive and constructive manner will help to keep your customers.