BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Quick response and focus on solutions for customers
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Uniformity of service, product and warranty
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Qualified product knowledge and skills
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Attitude and accurate customer database
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Detailed explanation-1: -Customer Reliability, on the other hand, is focused on customers who actually want you to continue supplying to them and asks “Are these the best customers for my business?”. It’s typically a function of external forces such as issues your customers themselves are running into.
Detailed explanation-2: -Becoming customer focused means concentrating on how every interaction helps the customer, rather than how it helps your business. [
Detailed explanation-3: -Finally, responding quickly to your customers will grow your business. A study of more than 500, 000 interactions found that customers are willing to spend more with a business that responds quickly to their enquiry. Simply put, a fast response generates higher revenue.