BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Quick response and focus on solutions for customers
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Uniformity of service, product and warranty
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Qualified product knowledge and skills
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Attitude and accurate customer database
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Detailed explanation-1: -Personalization is the act of tailoring an experience or communication based on information a company has learned about an individual. Just like you may tailor a gift for a good friend, companies can tailor experiences or communications based on information they learn about their prospects and customers.
Detailed explanation-2: -What is personalized service? Personalized service is providing customer experiences that are tailored to the consumer’s individual needs and preferences. Personalization often makes customers feel more valued, which inspires greater brand loyalty.
Detailed explanation-3: -Personalization instills trust by showing customers that your company listens to, understands, and can respond appropriately to their specific needs. According to PWC, 35 percent of consumers list trust among the top three reasons they purchase a product or service.