BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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True
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False
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Detailed explanation-1: -Logistics is the process of planning and executing the efficient transportation and storage of goods from the point of origin to the point of consumption. The goal of logistics is to meet customer requirements in a timely, cost-effective manner.
Detailed explanation-2: -CRM analysis technologies help organizations segment their customers into categories such as best and worst customers. C. CRM predicting technologies help organizations make predictions regarding customer behavior such as which customers are at risk of leaving.
Detailed explanation-3: -A CRM gathers customer interactions across all channels in one place. Managing centralized data helps businesses improve customer experience, satisfaction, retention and service. CRM allows businesses of all sizes to drive growth and profits.
Detailed explanation-4: -Inventory cycle time is the amount of time it takes to produce and deliver an order from a customer, usually measured in days. It essentially measures the speed at which a company can complete the manufacturing or assembly process from start to end, turning raw materials or components into a sellable product.