BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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There are 6 stages customer categories, the 4th customer stage is
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Loyal
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The customer came the second time
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The customer comes first
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Prospects
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Explanation:
Detailed explanation-1: -There are six steps in that relationship; that is, the customer lifecycle: discovery, evaluation, purchase, use/experience, bond, and advocacy.
Detailed explanation-2: -Customer Lifecycle Stage: Acquisition, Conversion, Retention, Loyalty.
Detailed explanation-3: -The CRM cycle basically consists of four stages – Marketing, Sales, Product, and Support.
Detailed explanation-4: -There are six stages of customer loyalty: suspect, prospect, first-time customer, repeat customer, client and advocate. If your customer relationship processes and programs aren’t moving customers forward, rethink them. Today’s customers are smarter, better informed and more intolerant of “being sold” than ever before.
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