BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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True
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False
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Detailed explanation-1: -Which of the following statements about customer loyalty is true? Customer loyalty stems from an organization’s ongoing efforts to meet and exceed customer expectations.
Detailed explanation-2: -When a customer is loyal to one company, they aren’t easily swayed by price or availability. They would rather pay more and ensure the same quality service and product they know and love. Customer loyalty is the result of a company consistently meeting and exceeding customer expectations.
Detailed explanation-3: -Customer loyalty describes an ongoing emotional relationship between you and your customer, manifesting itself by how willing a customer is to engage with and repeatedly purchase from you versus your competitors. Loyalty is the byproduct of a customer’s positive experience with you and works to create trust.