BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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To find out the role of the New CRM application modules in the sales lifecycle business process, the modules are grouped as: ____
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Run time, design time, dan supplier management
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Product management dan territory management
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Run time dan design time
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Run time, product management, dan territory management
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Explanation:
Detailed explanation-1: -A CRM will enable a sales manager to: Monitor and provide strategy for performance improvement with logged calls, performance metrics, revenue metrics. Access data for goal setting analytics, team meetings, and reporting to executives. Update and override account and individual contacts.
Detailed explanation-2: -The 4 components of customer relationship management are satisfaction, loyalty, profitability, and customer retention.
Detailed explanation-3: -Customer Lifecycle Stage: Reach, Acquisition, Conversion, Retention.
There is 1 question to complete.