BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Live Chat Support is one way of ensuring that your customers are properly taken care of.
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True
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False
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Explanation:
Detailed explanation-1: -Live chat improves the support experience for customers This feels much better than sending an email to a support team; with email, it’s hard to know when you’ll get a response back. The immediacy of getting help is likely why customer satisfaction ratings tend to be higher for live chat than other types of support.
Detailed explanation-2: -Having your customer on a chat, you can check their orders, monitor their performance or even share a screen with them. It leads to a quick problem resolution, increases customer happiness and gives you more time to focus on growing your business.
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