BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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ustomer Relationship Management is about All of the above
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Acquiring the right customer
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Instituting the best processes
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Motivating employees
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All of the above
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Explanation:
Detailed explanation-1: -Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships to grow your business.
Detailed explanation-2: -Customer Relationship Management (CRM) is a process of managing a company’s interactions and relationships with customers and potential customers. Sales Force Automation: Sales Force Automation (SFA) is a technique of using software to automate business tasks.
Detailed explanation-3: -Customer Lifecycle Stage: Acquisition, Conversion, Retention, Loyalty.
There is 1 question to complete.