BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What are the Do’s of CMR? (Select all that applies)
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Be courteous
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Respect your customer
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Express your Ingratitude
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Take responsibility
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Explanation:
Detailed explanation-1: -Core CRM components. As mentioned previously, any CRM implementation needs to consider these four core components: technology (applications and infrastructure), strategy (business goals and objectives), process (procedures and business rules) and people (organizational structure, skills, and incentives).
Detailed explanation-2: -We base our findings on the 5 core components that we consider every CRM should have: user adoption, security, functionality, automation, and data quality. Let’s dive into these 5 components that affect how much value people are getting out of their CRM.
There is 1 question to complete.