BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Contact center
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Help system
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Multichannel marketing
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Help desk
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Detailed explanation-1: -A Contact Center is a central point in an enterprise from which all customer contacts are managed.
Detailed explanation-2: -Contact center is a central point in an enterprise from which all customer contacts are managed.
Detailed explanation-3: -Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships.
Detailed explanation-4: -Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Detailed explanation-5: -Database marketing is a systematic approach to the gathering, consolidation and processing of consumer data. Database marketing is also a form of direct marketing and may be called customer relationship management. Data of both customers and potential customers are collected and are maintained in a company’s database.