BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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CRM reporting technologies
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CRM analyzing technologies
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CRM processing technologies
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CRM predicting technologies
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Detailed explanation-1: -What is an organization performing when it asks questions such as “why was customer revenue so high"? The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability.
Detailed explanation-2: -CRM Predicting technologies are the ones that help an organization to predict the behavior of the customers like which customers are unsatisfied and are on a verge of leaving. Hence, when a organization asks questions like ‘which customers are at risk of leaving, it is involved in CRM predicting technologies.
Detailed explanation-3: -An operational CRM is a system incorporating the sales, marketing, and service automation tools that store and process information about your company’s every single interaction with the customer.
Detailed explanation-4: -Types of CRM Operational CRM – supports traditional transactional processing for day-to-day front-office operations or systems that deal directly.