BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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To chat with customer
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Manage parcel issues and complaints
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To keep a record of customer complaints.
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To monitor customer complaint
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Detailed explanation-1: -Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships to grow your business.
Detailed explanation-2: -Customer Relationship Management (CRM) Question 7 Detailed Solution. Customer Relationship Management (CRM) is a process of managing a company’s interactions and relationships with customers and potential customers.
Detailed explanation-3: -There are three main types of CRM systems: collaborative, analytical, and operational. Here’s how to choose the best one for creating better conversational customer experiences for your customers. Building and maintaining great customer relationships is at the core of any good business model.
Detailed explanation-4: -A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location-and make information about every customer interaction available to anyone at your company who might need it.