BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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When you can change the complaint status to completed?
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The complaint status had change to processed without double check
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Double check on the parcel situation to make sure the parcel issue had been solved and it already changed to processed
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The system will change itself
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Explanation:
Detailed explanation-1: -Problem-solving is important in customer service because it allows businesses to resolve customer issues in a satisfactory manner. This, in turn, can lead to increased customer satisfaction, loyalty, and sales.
Detailed explanation-2: -Make sure that you listen actively to their problems or complaints, and resist the urge to interrupt or solve the problem right away. Be empathic and understanding, and make sure that your body language communicates this. If you’re not sure how to fix the situation, then ask your client what will make them happy.
There is 1 question to complete.