BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -For example, phone calls, text messages, emails, video, radio, and social media are all types of communication channels.

Detailed explanation-2: -Communication channels can be categorized into three principal channels: (1) verbal, (2) written, and (3) non-verbal. Each of these communications channels have different strengths and weaknesses, and oftentimes we can use more than one channel at the same time.

Detailed explanation-3: -Customer communication channels are the various mediums by which organizations connect with their customers. There are two main categories of channels: traditional (offline) channels such as print. digital (online) channels such as live chat, text messaging, email and social media.