BACHELOR OF BUSINESS ADMINISTRATION

BUSINESS ADMINISTRATION

CUSTOMER RELATION MANAGEMENT

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
Which of the following statements is most correct?
A
Product samples can be sent at any time, because Nutrifood has sample references. So for the analysis, the QA team just uses the reference sample
B
Product samples need to be sent as soon as possible because it is needed for the QA team to carry out further analysis of the information submitted by consumers
C
In the complaint process, the most important thing is that consumers get a replacement product. Consumers do not need to get further explanation of the results of the cause analysis
Explanation: 

Detailed explanation-1: -Acceptance testing ensures that the end-user (customers) can achieve the goals set in the business requirements, which determines whether the software is acceptable for delivery or not. It is also known as user acceptance testing (UAT).

Detailed explanation-2: -This cycle for quality assurance consists of four steps: Plan, Do, Check, and Act. because it analyzes existing conditions and methods used to provide the product or service customers.

Detailed explanation-3: -User or customer testing is a stage in the testing process in which users or customers provide input and advice on system testing.

Detailed explanation-4: -System testing: In this method, your software is compiled as a whole and then tested as a whole.

There is 1 question to complete.