BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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dates of store visits
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suggestions for new products
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types of products purchased
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amount of money spent
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Detailed explanation-1: -What is customer information? Name, phone number, email address, company address, orders and much more. These are customer information, that every company has to store to provide a perfect customer support. Companies can track different information about customers.
Detailed explanation-2: -Enabling Business Analytics One of the best examples of CRM usage is leveraging the Dynamics 365 platform to analyze customer segments having issues with a specific product.
Detailed explanation-3: -It’s called marketing research. Marketing research is the process of collecting, analyzing, and reporting marketing information that can be used to answer questions or solve problems so as to improve a company’s bottom line. Marketing research includes a wide range of activities.
Detailed explanation-4: -Make sure you get their name, gender, age, profession, location, email address, phone number, and household income. This should be enough to develop a basic profile on your customer and get in touch with them when you need to.