BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What is the total revenue by product?
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Why did sales not meet forecasts?
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What is the total revenue by customer?
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All of the above
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Detailed explanation-1: -CRM Predicting technologies are the ones that help an organization to predict the behavior of the customers like which customers are unsatisfied and are on a verge of leaving. Hence, when a organization asks questions like ‘which customers are at risk of leaving, it is involved in CRM predicting technologies.
Detailed explanation-2: -The Top-level of this model has five different processes which are also known as components of Supply Chain Management – Plan, Source, Make, Deliver and Return.
Detailed explanation-3: -CRM predicting technologies – Help organizations make predictions regarding customer behavior such as which customers are at risk of leaving. systems that do not deal directly with the customers.
Detailed explanation-4: -Lead time measures how long it takes to complete a process from beginning to end. In manufacturing, lead time often represents the time it takes to create a product and deliver it to a consumer.