BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
To include outreach such as releasing relevant articles, training, educational content, etc.
|
|
|
For tracking and transparency
|
|
|
To improve communication with new ones
|
Detailed explanation-1: -Communicating transparently is intentional. People who communicate honestly, openly, and authentically are more credible, more often heard, and considered more trustworthy. Studies show that many great leaders are open communicators and very good listeners.
Detailed explanation-2: -Transparency ensures customer expectations are met accordingly, thus boosting the firm’s customer retention. Building customer loyalty is by the simple acts that businesses and employees portray. Honesty allows clients to comfortably view and consume your products, support your brand and other business practices.
Detailed explanation-3: -Data transparency provides customers with an inside look into how their data is collected and used. This data usage must be ethical and within the confines of the law. With data transparency, customers should know why you need their data, how their information is gathered, where it is stored, and how it is protected.
Detailed explanation-4: -Workplace transparency is a company culture that breeds trust, innovation, and job satisfaction. A lack of transparency can harm belonging, connection, and collaboration between colleagues.