BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Business to consumer
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Business to Government
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Business to Business
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All the above
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Detailed explanation-1: -B2C stands for business-to-consumer, as in a transaction that takes place between a business and an individual as the end customer.
Detailed explanation-2: -Business-to-consumer refers to the process of businesses selling products and services directly to consumers, with no middle person. B2C typically refers to online retailers who sell products and services to consumers through the internet.
Detailed explanation-3: -A recent trend that is revolutionizing the digital commerce industry is a shift from traditional business models like B2B (Business-to-Business) and B2C (Business-to-Consumer) to more customer-centric models such as B2B2C (Business-to-Business-to-Consumer), D2C (Direct-to-Consumer), and B2E (Business-to-Employee).
Detailed explanation-4: -B2B stands for ‘business to business’ while B2C is ‘business to consumer’. B2B ecommerce utilises online platforms to sell products or services to other businesses. B2C ecommerce targets personal consumers.
Detailed explanation-5: -Traditional B2C examples include major retailers like Walmart or Target. Looking specifically at e-commerce, there’s no better example than Amazon. The storefront is entirely electronic and Amazon serves more consumers daily than any other business.