BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -An enterprise collaboration system involves the utilization of software tools to support communication, coordination, and collaboration between the members of networked teams and workgroups by networks such as the Internet, intranet and extranet.

Detailed explanation-2: -Groupware makes it possible for group members to easily share information and to use that information to more easily support working together. Groupware allows group members to communicate clearly with each other, to coordinate their work, and to collaborate with each other. Communication involves sharing information.

Detailed explanation-3: -As described in the text, customer relationship management focuses on: Selected Answer: Providing a firm’s employees with tools that support group collaboration and decision support.

Detailed explanation-4: -INFORMATION TECHNOLOGY is any computer-based tool that people use to work with information and support the information and information-processing needs of an organization. Businesses Use Information Technology in 3 Ways: To support information-processing tasks.