BUSINESS ADMINISTRATION
MARKETING MANAGEMENT
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
agreeable.
|
|
|
silent.
|
|
|
decisive.
|
|
|
patient.
|
Detailed explanation-1: -Positive customer relations give companies more insight into their customer’s problems because it creates an open channel of communication for relaying customer feedback. This leads to better individual interactions with customers, which builds up trust over time and influences their buying decisions.
Detailed explanation-2: -Rude and shoddy customer service is the top reason for why customers complain and leave a company. Customers perceive poor service as neglect of their feelings and do not hesitate to leave a company irrespective of its products and prices.
Detailed explanation-3: –Salespeople build relationships: long term perspective: relationship selling-> emphasizes a commitment to maintaining the relationship over the long term and investing in opportunities that are mutually beneficial to all parties.